Privacy Policy

1. Information We Collect

2. How We Use Your Information

• Provide video production and editing services
• Process payments and manage your account
• Communicate about your video sessions and deliverables via email and SMS
• Send appointment reminders, session updates, and delivery notifications
• Improve our services and studio processes
• Respond to support requests and inquiries
• Ensure security and prevent fraud
• Comply with legal obligations

3. Data Storage and Security

• Your data is stored on secure US-based servers
• All data is encrypted in transit and at rest
• We maintain strict access controls and regular security audits
• Video content is retained for 90 days after delivery unless requested otherwise
• We implement industry-standard security measures to protect your information

4. Third-Party Services

We work with trusted third-party services to provide our video production services:

• Stripe: Payment processing
• Cloud Storage Providers: Secure video file storage and delivery
• Brevo: Email and SMS communications, appointment reminders, and notifications
• Analytics Tools: Website performance and user experience optimization

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations or court orders
• To protect our rights, property, or safety
• With service providers who assist in our operations (under strict confidentiality)
• In connection with a business transaction (merger, acquisition, etc.)

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and download your data
• Correct inaccurate account information
• Request deletion of your files and account
• Export your video content
• Unsubscribe from email communications
• Opt-out of SMS notifications (reply STOP to any SMS)
• Manage cookie preferences

7. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Know what personal information is collected about you
• Delete personal information we have about you
• Opt-out of the sale of personal information (we don't sell your data)
• Non-discrimination for exercising your privacy rights

8. SMS Communications

By providing your phone number, you consent to receive SMS messages from us regarding your video production sessions. These messages may include:

• Appointment confirmations and reminders
• Session updates and schedule changes
• Video delivery notifications
• Important service updates

Message and data rates may apply. You can opt-out at any time by replying STOP to any SMS message. For help, reply HELP to any SMS message.

9. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected such information, we will delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in the United States. By using our services, you consent to such transfers. We ensure appropriate safeguards are in place for international data transfers.

11. Policy Changes

We may update this Privacy Policy from time to time. We will notify you of any material changes via email or through our service. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us: