Privacy Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. Information We Collect

Account Information

When you sign up for our video production services, we collect your email address, phone number, and profile information to manage your account and communicate with you about your video sessions.

Payment Information

Payment processing is handled securely through Stripe. We do not store your credit card information on our servers.

Video Content

We collect and process the video content we create during your studio sessions, including raw footage, edited clips, and any related materials.

Communications

We collect information from your communications with us, including support requests, feedback, session planning discussions, and any SMS or email communications we send to keep you updated about your video production sessions.

2. How We Use Your Information

Provide video production and editing services
Process payments and manage your account
Communicate about your video sessions and deliverables via email and SMS
Send appointment reminders, session updates, and delivery notifications
Improve our services and studio processes
Respond to support requests and inquiries
Ensure security and prevent fraud
Comply with legal obligations

3. Data Storage and Security

Your data is stored on secure US-based servers
All data is encrypted in transit and at rest
We maintain strict access controls and regular security audits
Video content is retained for 90 days after delivery unless requested otherwise
We implement industry-standard security measures to protect your information

4. Third-Party Services

We work with trusted third-party services to provide our video production services:

Stripe: Payment processing
Cloud Storage Providers: Secure video file storage and delivery
Brevo: Email and SMS communications, appointment reminders, and notifications
Analytics Tools: Website performance and user experience optimization

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

With your explicit consent
To comply with legal obligations or court orders
To protect our rights, property, or safety
With service providers who assist in our operations (under strict confidentiality)
In connection with a business transaction (merger, acquisition, etc.)

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access and download your data
Correct inaccurate account information
Request deletion of your files and account
Export your video content
Unsubscribe from email communications
Opt-out of SMS notifications (reply STOP to any SMS)
Manage cookie preferences

7. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Know what personal information is collected about you
Delete personal information we have about you
Opt-out of the sale of personal information (we don't sell your data)
Non-discrimination for exercising your privacy rights

8. SMS Communications

By providing your phone number, you consent to receive SMS messages from us regarding your video production sessions. These messages may include:

Appointment confirmations and reminders
Session updates and schedule changes
Video delivery notifications
Important service updates

Message and data rates may apply. You can opt-out at any time by replying STOP to any SMS message. For help, reply HELP to any SMS message.

9. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected such information, we will delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in the United States. By using our services, you consent to such transfers. We ensure appropriate safeguards are in place for international data transfers.

11. Policy Changes

We may update this Privacy Policy from time to time. We will notify you of any material changes via email or through our service. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@podstylevideo.com

Address: United States