Terms of Service

Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. Acceptance of Terms

By accessing or using PodStyle's video production services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with any part of these terms, you may not use our services.

You must be at least 18 years old to use our services. By using our services, you represent and warrant that you meet this age requirement.

2. Service Description

PodStyle provides professional video production services, including:

  • Studio video recording sessions
  • Video editing and post-production
  • Content coaching and direction
  • Video optimization for various platforms
  • Delivery of finished video content

Our services are designed to help businesses and individuals create professional video content for marketing, communication, and promotional purposes.

3. Account Registration and Responsibilities

To use our services, you may need to provide accurate and complete information during the booking process. You are responsible for:

  • Providing accurate contact and payment information
  • Maintaining the security of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use
  • Keeping your phone number current for SMS notifications
  • Any messaging or data charges from your carrier for SMS communications

4. Service Booking and Payments

Booking Process

Video production sessions are booked through our consultation process. Final pricing and deliverables will be confirmed before any work begins.

Payment Terms

Payment is processed securely through Stripe. Payment terms will be specified in your service agreement. We reserve the right to suspend services for non-payment.

Cancellation Policy

Cancellations must be made at least 48 hours before scheduled studio sessions. Late cancellations may be subject to fees as specified in your service agreement.

5. Acceptable Use Policy

You agree not to use our services for content that:

  • Is illegal, harmful, threatening, or defamatory
  • Infringes on intellectual property rights
  • Contains hate speech or discriminatory content
  • Violates any applicable laws or regulations
  • Is designed to deceive or mislead viewers
  • Contains adult content or is inappropriate for general audiences

We reserve the right to refuse service or terminate projects that violate this policy.

6. Content Ownership and License

Your Content

You retain ownership of the content you provide and the final video deliverables we create for you. You are responsible for ensuring you have the right to use any materials you provide.

License to PodStyle

You grant PodStyle a limited license to use your content solely for the purpose of providing our video production services. This includes editing, processing, and delivering your final videos.

Portfolio Use

With your consent, we may use excerpts of your completed videos for portfolio and marketing purposes. You can opt out of this at any time.

7. Data Retention and Deletion

  • Raw footage and project files are retained for 90 days after delivery
  • You can request deletion of your files at any time
  • Anonymized data may be retained for service improvement purposes
  • Final video deliverables remain your property and responsibility

8. Service Availability and Support

  • We strive to provide reliable and high-quality service
  • Support is available via email during business hours
  • We will work to resolve any issues with your video deliverables
  • Service availability may be affected by technical issues or maintenance

9. SMS and Communication Terms

By providing your phone number, you consent to receive SMS messages from PodStyle regarding your video production services. These may include:

  • Appointment confirmations and reminders
  • Session updates and schedule changes
  • Video delivery notifications
  • Important service announcements

SMS Terms:

  • Message and data rates may apply from your carrier
  • Reply STOP to opt-out of SMS messages at any time
  • Reply HELP for assistance with SMS messages
  • We are not responsible for carrier delays or delivery failures
  • SMS messages are sent via Brevo and subject to their terms of service

10. Disclaimers and Limitations of Liability

Service Disclaimer

Our services are provided "AS IS" without warranties of any kind. While we strive for excellence, we cannot guarantee specific results or performance metrics for your videos.

Limitation of Liability

Our liability is limited to the amount you paid for the specific service. We are not liable for indirect, incidental, or consequential damages arising from our services.

11. Indemnification

You agree to indemnify and hold PodStyle harmless from any claims, damages, or expenses arising from your use of our services, your content, or your violation of these terms.

12. Termination

Either party may terminate the service relationship at any time. We may terminate or suspend services immediately for violations of these terms. Upon termination:

  • You will receive any completed work up to the termination date
  • Payment obligations for completed work remain in effect
  • We will delete your files according to our retention policy

13. Refund Policy

  • Refunds are evaluated on a case-by-case basis
  • No refunds for completed work that meets agreed specifications
  • Potential pro-rated refunds for cancelled projects before work begins
  • All refund requests must be submitted within 30 days

14. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. We will notify users of material changes via email or through our service. Continued use after changes constitutes acceptance of the updated terms.

15. Governing Law and Disputes

These terms are governed by the laws of the United States. Any disputes will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

16. Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: support@podstylevideo.com

Address: United States

17. Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and PodStyle regarding the use of our services. They supersede all prior agreements and understandings.

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